FAQ

Here are some of our most frequently asked questions

GENERAL

We have a dress code requirement of smart/casual for our guests.

You must be over 18 to make a booking or enter our venue. Think 25 policy applies to our venue.
If you’re lucky enough to look under 25 you’ll need a photographic ID to show you are of age.
Please remember to bring it.

For customers in Great Britain, you can rest assured that whether you’re playing at our land-based casinos, or online, Grosvenor Casinos is licensed and regulated by The UK Gambling Commission. For non-GB customers playing at our online sites, we are licensed by The Alderney Gambling Control Commission.
In addition to this peace of mind, you should know that your privacy and security are our number one priority, and we use advanced security technology to ensure your information is protected.

At Grosvenor Casinos, we’re also strong advocates for playing it safe and have numerous methods to keep things fun for our players, both online and in-casino. These include:
• Reality checks
• Take-a-break
• Deposit limits
• Self-exclusion
We offer continued support to our customers through unparalleled customer service. For more advice, visit GamCare.
When you’ve signed up with Grosvenor Casinos, you can rest assured that your online safety is taken care of while you’re enjoying our range of slots, classic casino games, and live casino experiences

MEMBERSHIP

If you don’t yet have a membership card or a membership card number, joining is easy. Visit our registration page, select “New Member” and fill in your details to join. You can then pick up your Grosvenor One card in your local casino the next time you visit.

When you join our online casino, we’ll give you a welcome bonus on top of your first online deposit. Simply visit our online casino site to learn more about the welcome offer.

You can download our official apps here and join the action wherever you are.

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Merchant City?

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HAVE A FREE DRINK
ON US

when you visit us at Merchant City
Get Voucher
Casino Free Drink
Terms & Conditions Free Drink Offer:  18+ drinkaware.co.uk. Present this voucher at the bar to receive one drink. One voucher per customer, new customers must sign up in order to redeem the offer. Limited to one pint of beer, wine (175ml), single measure of spirit or soft drink. This voucher has no cash value and is non-transferable. Management reserve the right to restrict the use of the voucher. Not to be used in conjunction with any other offer. Management decision is final and no correspondence will be entered into. Promoter: Grosvenor Casinos Limited, Grosvenor Casinos (GC) Limited Customers can claim their Free Drink reward at the cash desk.