Here are some of our most frequently asked questions
We have a dress code requirement of smart/casual for our guests.
If you’re lucky enough to look under 25 you’ll need a photographic ID to show you are of age.
Please remember to bring it.
For customers in Great Britain, you can rest assured that whether you’re playing at our land-based casinos, or online, Grosvenor Casinos is licensed and regulated by The UK Gambling Commission. For non-GB customers playing at our online sites, we are licensed by The Alderney Gambling Control Commission.
In addition to this peace of mind, you should know that your privacy and security are our number one priority, and we use advanced security technology to ensure your information is protected.
At Grosvenor Casinos, we’re also strong advocates for playing it safe and have numerous methods to keep things fun for our players, both online and in-casino. These include:
• Reality checks
• Deposit limits
We offer continued support to our customers through unparalleled customer service. For more advice, visit GamCare.
When you’ve signed up with Grosvenor Casinos, you can rest assured that your online safety is taken care of while you’re enjoying our range of slots, classic casino games, and live casino experiences
If you don’t yet have a membership card or a membership card number, joining is easy. Visit our registration page, select “New Member” and fill in your details to join. You can then pick up your Grosvenor One card in your local casino the next time you visit.
When you join our online casino, we’ll give you a welcome bonus on top of your first online deposit. Simply visit our online casino site to learn more about the welcome offer.